FAQs

Why does the listed price differ from the checkout price?
If you see a difference in an item's price on the checkout page, this is due to the currency conversion. You may be looking at product prices in your local currency but all orders are charged in Australian Dollars. For example an Antigua Convertible bag may be US$238 but when checking out AU$289. 

What is an Originals Collection bag?
The Originals are all one-of-a-kind bags. Each one is a completely unique bag. Most of these bags use Guatemalan huipils - the traditional blouses worn by Guatemalan women. Huipils take months to weave and last for 10-20 years. After this, huipils are turned into other items, our favourites being huipil bags! The wool bags are not so distinctly different but still unique from one another. The wool bags are made from handwoven wool rugs. Although the designs and colours may be similar, the bags will not be the same. Each weaver has their own technique and each bag will use different portions of the rug.

How can I purchase a bag from The Originals Collection?
When we receive new stock, we will post the individual bags online as well as make announcements on Instagram and other social media sites, that new stock is available. If you see a bag that you like, please purchase directly from our website. Remember - The Originals Collection is a collection of one-of-a-kind bags. We know from social media interactions and web traffic that most of these items generate a lot of interest.

Can I place an item on hold? / If I put an item in my shopping cart, will it be on hold?
Unfortunately no we cannot hold items and adding an item to your shopping cart does not mean it is held. Other customers may also be looking at the same item and may have added it to their shopping cart as well. The item is sold to the person who completes the checkout process first. If you have the item in your cart and someone else completes purchase before you do, you will be notified when you begin to process your order. We understand that this can be frustrating but with such a large portion of our products being one-of-a-kind (The Originals Collection), this is the only fair way we can sell the products. Upon completion of your order, you will receive an order confirmation.

All shipping related questions, please see Shipping page

https://www.sundayisle.com.au/pages/shipping

When will new stock arrive?

We cannot give exact dates but new stock will arrive 1-2 times per month.  The majority of our products are handmade, many by artisans that do not live near the cooperatives that we purchase through. Therefore, exact delivery schedules are not feasible. However, following our Instagram account will let you know when new items have arrived and when they go live on our website.

Will your next restock include every collection that is sold out?
Not necessarily. Some items take longer to make and can only be restocked periodically.

Can I place a custom order for a Guatemalan bag?
The huipils that are used started their lives as traditional blouses worn by Guatemalan women. After 10-20 years as a blouse, they are thoroughly cleaned and turned into huipil bags. A custom bag is not possible at this time. 

Does my Guatemalan Huipil Bag require any special care?
No. Our Originals Collection is made to last and last and last. They do not require special care. If you choose, you can use leather protector on the leather. You can spot clean the huipil if required - just mild soap, water and a clean, lint-free cloth. Your bag may have a few loose threads - don't worry, this is normal. Just use scissors to cut any off. Your bag will last for many years (my first huipil bag is 26 years old and still going strong). If repairs are required in future years, a leather repairer or shoe / bag repairer is ideal.

The leather in our bags may have marks or areas of varying colour. This is typical as the bags are handmade from beginning to end. The leather is not processed on machinery. The leather is tanned and stained by hand, so variations between bags, even within a bag, is to be expected. REMEMBER - the artistry of a handmade product lies in its idiosyncrasies and unique character as well as it's customary beauty. 

Do you accept returns?
If you would like to return an item, please email hello@sundayisle.com.au with RETURN in the subject line. Please let us know the reason for the return. You have 7 days from receipt of your item to contact us. The item must have all of it's original packaging, tags, be unused and in new condition. When you contact us, we will give you a return code and a return shipping address. Please write this code on the outside of your package so when it is received by us, it can be identified and processed quickly. Your item must be received by us within 10 days of receiving your return code. You may either exchange the item or get a refund for the item price. Please DO NOT return without a return code as this will result in delays. Once we process your return, we will issue refund to the same method of payment used to purchase item. We will process within two business days and confirm this via email. Often refunds will not appear in your account or be returned to your credit card for up to 7 business days. If this happens, please notify your bank, paypal or credit card regarding this. Unfortunately we cannot speed up their delays. All sales are final and we do not accept returns on sale items. When returning an order, we strongly recommend using a delivery service with tracking and insurance capabilities. We are not responsible for items lost when client is returning goods.

Because there is always a charge that Sunday Isle pays to Australia Post or another carrier to ship your order to you, regardless of what you were charged on your order (example - free shipping), this amount can not be refunded on returned goods. For example, if you purchase one of our large bags (Antigua or Domingo) and qualify for free shipping, Sunday Isle has paid a charge to ship your purchase to you. We do not refund this charge which is usually $10 - $20 within Australia depending on your delivery address. Please note however, we do not charge a restocking fee.

What is your trade philosophy?
We believe that a successful business must have happy customers and happy producers. Both groups must be treated fairly and with respect.

The majority of our products are handmade by indigenous artisans skilled in their craft (our Turkish towels and kimonos do not come from an impoverished country). Many of our artisans are mothers and small investments and forward orders have a huge effect on them and their families - often allowing children to go to school and husbands to stay with the family instead of moving to seek work elsewhere. 

We believe that consumers, if given a choice, prefer slow fashion and investing in struggling communities. We believe that our slow fashion products are far superior to mass-produced products that last only a season due to poor quality or changing trends. We believe that small changes in buying habits can have huge impacts on communities that have seen their livelihoods taken by globalisation and mass production.

Thank you for your support and joining us in the slow fashion movement. 

Please email hello@sundayisle.com.au for further assistance. Thank you!