IF YOU ARE NOT 100% HAPPY - WE ARE NOT HAPPY!
Yes, we take returns. If you would like to return an item, please email firstname.lastname@example.org with RETURN in the subject line. Please let us know the reason for the return. You have 7 days from receipt of your item to contact us. The item must have all of it's original packaging, tags, be unused and in new condition. When you contact us, we will give you a return code and a return shipping address. Please write this code on the outside of your package so when it is received by us, it can be identified and processed quickly. Your item must be received by us within 10 days of receiving your return code. You may either exchange the item or get a refund for the item price. Please DO NOT return without a return code as this will result in delays. When returning an order, we strongly recommend using a delivery service with tracking. We are not responsible for items lost when client is returning goods.
Please note: we cannot take any returns on earrings or on sale items.
Because there is always a charge that Sunday Isle pays to Australia Post or another carrier to ship your order to you, regardless of what you were charged on your order (example - free shipping), this amount can not be refunded on returned goods. If your order qualifies for free delivery (over a specified amount depending on your location) but you return items and the total amount for purchased goods falls under the free delivery amount, the actual delivery amount cannot be refunded. We are a small business and cannot absorb the costs of delivery for change of mind. Please note however, we do not charge a restocking fee.
A little bit about shipping charges…
Sunday Isle does everything possible to keep these charges to a minimum. We have negotiated the best contracts that we can based on our volume of deliveries. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get. Because our products are genuinely slow made by artisans in struggling communities and we pay fair prices, we do not have the markups that many large retailers selling factory made goods have.
We thank you for your understanding & support of the slow made movement.
We have several payment options available at checkout. Visa, Mastercard, American Express, PayPal, AfterPay.
If you have any questions, just ask! email@example.com