Orders / International / Shipping / Returns

Payment Options
We have several payment options available at checkout. Visa, Mastercard, American Express, PayPal, AfterPay, AfterPay NZ & Zip Pay.

Please note that we are located in Australia and legally, we have to receive payment in Australian dollars (AU$). If you are outside of Australia, you may be viewing products in your local currency but upon checkout, Australian Dollars are shown. This is the currency conversion. For example an item may be US$197 but when checking out AU$289. This is the conversion from US Dollars to Australian Dollars. It is not an increase in price just the currency exchange.

Shipping Charges & Delivery Times

Australia: $10 flat rate (excluding dog beds). 1-6 business days
Australia Express Post: calculated at checkout. 1-3 business days from despatch
New Zealand:  AU$20 flat rate (excluding dog beds)
USA, Canada, China, Japan & Hong Kong:  AU$35 flat rate (excluding dog beds)
Europe, Oceana & Asia:  AU$35 flat rate (excluding dog beds)
Rest of World: Shipping charge calculated at checkout based on weight and destination. All International delivery times: 5 business days unless there are delays due to customs, export, import authorities. We have no control over this. Business days are Mon – Friday, excluding public holidays.

Shipping notification and tracking email will be sent to your email address. 

International Orders

Customer is responsible for all import duties & taxes that may be payable. Please contact your local customs office for information about import-associated fees. These customs fees need to be paid before customs will release your item for final delivery. 

Important - International Tracking

  • When your order is despatched, you will receive a tracking email from hello@sundayisle.com.au. Please keep this email as you will need it. If you do not receive email within 3 business days of placing order, please check your junk email folder or contact us so we can resend. 
  • All international carriers now require signature on delivery. We encourage you to use a manned delivery address. If you are not available to sign for delivery, you will need to schedule a redelivery (if this option is available) or pick up from your local post office. This is a carrier & destination country requirement. We are not able to waive this.
  • Some local carriers do not leave notice that delivery was attempted. Please watch the tracking of your package. If you see that delivery was attempted, you can contact your local carrier to arrange redelivery (if this option is available) or pickup. As sender, we cannot arrange redelivery on receiver’s behalf. 
  • If you believe you were available to take delivery and carrier tracking shows no one was available, please let your local carrier know. We are not able to make these enquiries / complaints as sender. Your local carrier will be able to process your complaint. We suggest you do this so any future deliveries you expect are not disrupted.
  • After 1 – 4 weeks (depending on your local carrier), if you have not made arrangements for redelivery (if available) or picked up your order, it will be returned to Sunday Isle. We are not responsible for items that are returned or not picked up from carrier. We do not refund shipping charges for the attempted delivery or return to sender fees. 

Delivery Address

We advise using a manned delivery address where someone will be available to receive order. Please ensure delivery address is correct and complete as this is entered directly into carrier’s system. Sunday Isle is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (Australia Post redelivery charges & Australia Post return to sender fees).

Returns

IF YOU ARE NOT 100% HAPPY - WE ARE NOT HAPPY!
Please email hello@sundayisle.com.au with RETURN in the subject line within 7 days of receiving your order. Please let us know the reason for the return. Returns must have all  original packaging, tags, free gifts & be unused / in new condition. We will give you a return code and a return shipping address. Please write this code on the outside of your package. Item must be received by us within 10 days of you receiving your return code email. You may either exchange the item or get a refund for the item price.

We do not refund shipping charges or merchant fees charged by your payment provider. Please contact your payment provider for more information.

When returning your item, we recommend using a delivery service with tracking - we are not responsible for lost return packages.

We are a small business that follows the principals of fair trade and cannot absorb the costs of delivery for change of mind. Please note however, we do not charge a restocking fee.

A little bit about shipping charges…

Sunday Isle does everything possible to keep these charges to a minimum. We have negotiated the best contracts that we can based on our volume of deliveries. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get. Because our products are genuinely slow made by artisans in struggling communities and we pay fair prices, we do not have the markups that many large retailers selling factory made goods have.

We thank you for your understanding & support of the slow made movement.