BLACKFRIDAY orders can't be changed, edited or combined once they are placed. Make sure you double check your information.
If ordering size specific accessories, ensure all measurements are taken prior.
If ordering dog collars, make sure you measure your dog's neck as there are no exchanges or returns on BlackFriday sales items.
ALL BLACKFRIDAY SALES ARE FINAL.
We have several payment options available at checkout. Visa, Mastercard, American Express, PayPal, AfterPay, AfterPay NZ & Zip Pay.
Please note that we are located in Australia and legally, we have to receive payment in Australian dollars (AU$). If you are outside of Australia, you may be viewing products in your local currency but upon checkout, Australian Dollars are shown. This is the currency conversion. For example an item may be US$197 but when checking out AU$289. This is the conversion from US Dollars to Australian Dollars. It is not an increase in price just the currency exchange.
Shipping Charges & Delivery Times
Australia: $10 flat rate (excluding dog beds). 1-6 business days
Australia Express Post: calculated at checkout. 1-3 business days from despatch
New Zealand: AU$20 flat rate (excluding dog beds)
USA, Canada, China, Japan & Hong Kong: AU$35 flat rate (excluding dog beds)
Europe, Oceana & Asia: AU$35 flat rate (excluding dog beds)
Rest of World: Shipping charge calculated at checkout based on weight and destination. All International delivery times: 5 business days unless there are delays due to customs, export, import authorities. We have no control over this. Business days are Mon – Friday, excluding public holidays.
Shipping notification and tracking email will be sent to your email address.
Customer is responsible for all import duties & taxes that may be payable. Please contact your local customs office for information about import-associated fees. These customs fees need to be paid before customs will release your item for final delivery.
Important - International Tracking
We advise using a manned delivery address where someone will be available to receive order. Please ensure delivery address is correct and complete as this is entered directly into carrier’s system. Sunday Isle is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (Australia Post redelivery charges & Australia Post return to sender fees).
IF YOU ARE NOT 100% HAPPY - WE ARE NOT HAPPY!
Please email email@example.com with RETURN in the subject line within 7 days of receiving your order. Please let us know the reason for the return. Returns must have all original packaging, tags, free gifts & be unused / in new condition. We will give you a return code and a return shipping address. Please write this code on the outside of your package. Item must be received by us within 10 days of you receiving your return code email. You may either exchange the item or get a refund for the item price.
We do not refund shipping charges or merchant fees charged by your payment provider. Please contact your payment provider for more information.
When returning your item, we recommend using a delivery service with tracking - we are not responsible for lost return packages.
We are a small business that follows the principals of fair trade and cannot absorb the costs of delivery for change of mind. Please note however, we do not charge a restocking fee.
All BLACKFRIDAY SALES ARE FINAL
A little bit about shipping charges…
Sunday Isle does everything possible to keep these charges to a minimum. We have negotiated the best contracts that we can based on our volume of deliveries. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get. Because our products are genuinely slow made by artisans in struggling communities and we pay fair prices, we do not have the markups that many large retailers selling factory made goods have.
We thank you for your understanding & support of the slow made movement.