Orders / International / Shipping / Returns

Payment Options
We have several payment options available at checkout. Visa, Mastercard, American Express, PayPal, AfterPay. 

Please note that we are located in Australia and legally, we have to receive payment in Australian dollars (AU$). If you are outside of Australia, you may be viewing products in your local currency but upon checkout, Australian Dollars are shown. This is the currency conversion. For example an item may be US$238 but when checking out AU$289. This is the conversion from US Dollars to Australian Dollars. It is not an increase in price just the currency exchange.

Shipping Charges

Within Australia: $10 fate rate shipping / free on orders over $250.

New Zealand:  AU$20 flat rate shipping / free on orders over AU$300

USA, Canada, China, Japan & Hong Kong:  AU$30 fate rate shipping / free on orders over AU$300.

Europe, Oceana & Asia:  AU$35 fate rate shipping / free on orders over AU$400.

Rest of World: Shipping charge calculated at checkout based on weight and destination.

When will my order arrive?

Most orders are sent within one business day however during busy periods (new releases, sales) it may take two business days to despatch. Business days are Mon – Friday, excluding public holidays.

Orders within Australia: 1-6 business days
International orders:  5 business days. Delays can be incurred due to local customs / import authorities.

All of our customers will receive a shipping notification email and tracking number once the order is sent. This tracking number can be used with Australia Post Tracking or your country’s postal service tracking facility.

Express Post within Australia

We can send all orders within Australia via Express Post. Simply select this option at checkout. Please note, express post charges are non-refundable.  All international order go via Express International.

International Shipping

Import duties & taxes may be payable when your order reaches the destination country. Sunday Isle is not responsible for duties / taxes / customs fees. Sunday Isle cannot do anything to help buyer avoid these fees. Each country sets these fees. Please contact your local customs office to find out if your order will be subject to additional import-associated fees. Most orders placed with Sunday Isle will be under the minimum amount set to be charged but you will need to verify this. These customs fees need to be paid before customs will release your item for final delivery. 

Important - International Tracking

When your order is despatched, you will receive a tracking email from hello@sundayisle.com.au. Please keep this email. If you do not receive, please check you junk email folder or contact us so we can resend. If you are not available to receive order, you will need to either schedule a redelivery or pick up from your local post office. SOME LOCAL CARRIERS DO NOT LEAVE NOTICE THAT DELIVERY WAS ATTEMPTED. For this reason, it is necessary to watch the tracking of your package. If you see that delivery was attempted, you can contact your local carrier to arrange final delivery. If you are concerned, please contact us. After 2 – 4 weeks (depending on country), if you have not made arrangements for redelivery or picked up your order, it will be returned to Sunday Isle. We are not responsible for items that are returned or the additional charges and delays incurred.

Delivery Address

We advise using a delivery address where someone will be available to receive order. Please double-check the delivery address entered into our system to ensure it is correct and complete (include apartment numbers, exact suburb name and post code). The address entered goes directly into the carrier’s system. Sunday Isle is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (Australia Post redelivery charges & Australia Post return to sender fees).

Returns

IF YOU ARE NOT 100% HAPPY - WE ARE NOT HAPPY!
Yes, we take returns. If you would like to return an item, please email hello@sundayisle.com.au with RETURN in the subject line. Please let us know the reason for the return. You have 7 days from receipt of your item to contact us. The item must have all of it's original packaging, tags, be unused and in new condition. Any free items / gifts included must be returned. When you contact us, we will give you a return code and a return shipping address. Please write this code on the outside of your package so when it is received by us, it can be identified and processed quickly. Your item must be received by us within 10 days of receiving your return code. You may either exchange the item or get a refund for the item price. Please DO NOT return without a return code as this will result in delays. When returning an order, we strongly recommend using a delivery service with tracking. We are not responsible for items lost when client is returning goods.

Please note: we cannot take any returns on earrings or on sale items.

Because there is always a charge that Sunday Isle pays to Australia Post or another carrier to ship your order to you, regardless of what you were charged on your order (example - free shipping), this amount can not be refunded on returned goods. If your order qualifies for free delivery (over a specified amount depending on your location) but you return items and the total amount for purchased goods falls under the free delivery amount, the actual delivery amount cannot be refunded. We are a small business and cannot absorb the costs of delivery for change of mind. Please note however, we do not charge a restocking fee.

A little bit about shipping charges…

Sunday Isle does everything possible to keep these charges to a minimum. We have negotiated the best contracts that we can based on our volume of deliveries. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get. Because our products are genuinely slow made by artisans in struggling communities and we pay fair prices, we do not have the markups that many large retailers selling factory made goods have.

We thank you for your understanding & support of the slow made movement.