Shipping

Shipping Charges

Within Australia: $10 fate rate shipping / free on orders over $250.

New Zealand:  AU$20 flat rate shipping / free on orders over AU$300

USA, Canada, China, Japan & Hong Kong:  AU$30 fate rate shipping / free on orders over AU$300.

Europe, Oceana & Asia:  AU$35 fate rate shipping / free on orders over AU$400.

Rest of World: Shipping charge calculated at checkout based on weight and destination.

When will my order arrive?

Most orders are sent within one business day however during busy periods (new releases, sales) it may take two business days to despatch. Business days are Mon – Friday, excluding public holidays.

Orders within Australia: 1-6 business days
International orders:  5 business days. Delays can be incurred due to local customs / import authorities.

All of our customers will receive a shipping notification email and tracking number once the order is sent. This tracking number can be used with Australia Post Tracking or your country’s postal service tracking facility.

International Shipping

Import duties & taxes may be payable when your order reaches the destination country. Sunday Isle is not responsible for duties / taxes / customs fees. Sunday Isle cannot do anything to help buyer avoid these fees. Each country sets these fees. Please contact your local customs office to find out if your order will be subject to additional import-associated fees. Most orders placed with Sunday Isle will be under the minimum amount set to be charged but you will need to verify this. These customs fees need to be paid before customs will release your item for final delivery.

Important - International Tracking

When your order is despatched, you will receive a tracking email from hello@sundayisle.com.au. Please keep this email. If you do not receive, please check you junk email folder or contact us so we can resend. If you are not available to receive order, you will need to either schedule a redelivery or pick up from your local post office. SOME LOCAL CARRIERS DO NOT LEAVE NOTICE THAT DELIVERY WAS ATTEMPTED. For this reason, it is necessary to watch the tracking of your package. If you see that delivery was attempted, you can contact your local carrier to arrange final delivery. If you are concerned, please contact us. After 2 – 4 weeks (depending on country), if you have not made arrangements for redelivery or picked up your order, it will be returned to Sunday Isle. We are not responsible for items that are returned or the additional charges and delays incurred.

Delivery Address

We advise using a delivery address where someone will be available to receive order. Please double-check the delivery address entered into our system to ensure it is correct and complete (include apartment numbers, exact suburb name and post code). The address entered goes directly into the carrier’s system. Sunday Isle is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (Australia Post redelivery charges & Australia Post return to sender fees).

Express Post

We can send all orders within Australia via Express Post. Simply select this option at checkout. Please note, express post charges are non-refundable.  All international order go via Express International.

A little bit about shipping charges…

Sunday Isle does everything possible to keep these charges to a minimum. We have negotiated the best contracts that we can based on our volume of deliveries. We are aware that many large businesses offer free shipping and returns but unfortunately, we do not qualify for the rates that the large retailers get. Because our products are genuinely slow made by artisans in struggling communities and we pay fair prices, we do not have the markups that many large retailers selling factory made goods have.

We thank you for your understanding & support of the slow made movement.