Terms & Conditions

Shipping Delivery Times

Australia: 1-6 business days
Australia Express Post: 1-3 business days from despatch
International: 5 business days unless there are delays due to customs, export, import authorities. We have no control over this.
Business days are Mon – Friday, excluding public holidays.

Shipping notification and tracking email will be sent to your email address. If you do not receive within 3 business days, please check your junk mail folder or contact us so we can resend.

International Orders

Customer is responsible for all import duties & taxes that may be payable. Please contact your local customs office about import-associated fees. 

Important - International Tracking

  • When your order is despatched, you will receive a tracking email from hello@sundayisle.com.au. Please keep this email as you will need it. If you do not receive email within 3 business days of placing order, please check your junk email folder or contact us so we can resend.
  • All international carriers now require signature on delivery. We encourage you to use a manned delivery address. If you are not available to sign for delivery, you will need to schedule a redelivery (if this option is available) or pick up from your local post office. This is a carrier & destination country requirement. We are not able to waive this.
  • Some local carriers do not leave notice that delivery was attempted. Please watch the tracking of your package. If you see that delivery was attempted, you can contact your local carrier to arrange redelivery (if this option is available) or pickup. As sender, we cannot arrange redelivery on receiver’s behalf.
  • If you believe you were available to take delivery and carrier tracking shows no one was available, please let your local carrier know. We are not able to make these enquiries as sender. Your local carrier will be able to investigate and ensure this does not happen in future.
  • After 1 – 4 weeks (depending on your local carrier), if you have not made arrangements for redelivery (if available) or picked up your order, it will be returned to Sunday Isle. We are not responsible for items that are returned or not picked up from carrier. We do not refund shipping charges or return to sender fees. 

Delivery Address

We advise using a manned delivery address where someone will be available to receive order. Please ensure delivery address is correct and complete as this is entered directly into carrier’s system. Sunday Isle is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (redelivery charges & return to sender fees).

Returns

Please email hello@sundayisle.com.au with RETURN in the subject line within 7 days of receiving your order. Please let us know the reason for the return. Returns must have all original packaging, tags, free gifts & be unused / in new condition. We will give you a return code and a return shipping address. Please write code on the outside of your package. Item must be received by us within 10 days of you receiving your return code email. You may exchange, get credit or get refund for the item price. We do not refund shipping charges. When returning, we recommend using a delivery service with tracking - we are not responsible for lost return packages.