Shipping Delivery Times
Australia: 1-6 business days
Australia Express Post: 1-3 business days from despatch
International: 5 business days unless there are delays due to customs, export, import authorities. We have no control over this.
Business days are Mon – Friday, excluding public holidays.
Shipping notification and tracking email will be sent to your email address. If you do not receive within 3 business days, please check your junk mail folder or contact us so we can resend.
Customer is responsible for all import duties & taxes that may be payable. Please contact your local customs office about import-associated fees.
Important - International Tracking
We advise using a manned delivery address where someone will be available to receive order. Please ensure delivery address is correct and complete as this is entered directly into carrier’s system. Sunday Isle is not responsible for items lost or costs incurred due to incorrect or incomplete addresses (redelivery charges & return to sender fees).
Please email email@example.com with RETURN in the subject line within 7 days of receiving your order. Please let us know the reason for the return. Returns must have all original packaging, tags, free gifts & be unused / in new condition. We will give you a return code and a return shipping address. Please write code on the outside of your package. Item must be received by us within 10 days of you receiving your return code email. You may exchange, get credit or get refund for the item price, minus any fees charged by payment provider.
We do not refund shipping charges or merchant fees charged by your payment provider. Please contact your payment provider for more information.
When returning your item, we recommend using a delivery service with tracking - we are not responsible for lost return packages.